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Currys Customer Service



 
 
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  #1  
Old July 19th 06, 01:55 PM posted to uk.tech.digital-tv
boranatty
external usenet poster
 
Posts: 3
Default Currys Customer Service

I Bought a 32" LG LCD from Curry's back in May,towards the end of June
it developed a fault,I called Curry's service dept,who told me to
contact LG direct as they have their own service engineers and they
would come out to fix the problem.

I contacted LG only to find that they do not send out engineers and the
set would have to be return to them for repair,this would take 7 to 10
days, the set was collected the next day by the LG courier company.

This was on the 27th June and on the 11th July I called LG asking when
my set might be returned, the reply was it could be another week yet as
they are waiting on parts and they have no idea when they will arrive
and to call back in a weeks time,I called again on the 19th July,to be
told the same.

I did call Curry's back saying they had ill advised me regarding LG
having mobile engineers and I asked what brands of LCD sets they
themselves where able to service in the home, I was shocked to learn
that all brands had to be returned to the manufacturer and even if I had
taken out their "Whatever Happens" cover the set would have to be away
for 21 days before they would consider offering a replacement,they say
all this should of been explained to me in store, which off course it
was not.

On the 11th I mailed Curry's customer services saying I was not happy
that the repair should take this long,they only replied on the 18th but
offered no help or suggestion only that they would reply in writing in
due course.

Any suggestions or folk with similar problems who managed to resolve the
problem without waiting maybe a month or so

--
Posted via a free Usenet account from http://www.teranews.com

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  #2  
Old July 19th 06, 02:18 PM posted to uk.tech.digital-tv
Edward Cowling London UK
external usenet poster
 
Posts: 13
Default Currys Customer Service

In message , boranatty
writes

On the 11th I mailed Curry's customer services saying I was not happy
that the repair should take this long,they only replied on the 18th but
offered no help or suggestion only that they would reply in writing in
due course.

I had a friend who had to resort to County Court action with Dixon's /
Curry's over a 60 quid camera. The thing that amazed him was the huge
number of uncontested actions against them through the County Court
every year.

To be honest with their track record, the uselessness of the staff and
the availability of far, far, far, far :-) better deals on the
internet.... why bother with them ?

Apart from the odd extension cable or SD card in an emergency I can't
think of a major item I've bought from them in 10 years !!


--
Edward Cowling London UK
  #3  
Old July 19th 06, 02:26 PM posted to uk.tech.digital-tv
Adrian A
external usenet poster
 
Posts: 1,150
Default Currys Customer Service

boranatty wrote:
I Bought a 32" LG LCD from Curry's back in May,towards the end of June
it developed a fault,I called Curry's service dept,who told me to
contact LG direct as they have their own service engineers and they
would come out to fix the problem.

I contacted LG only to find that they do not send out engineers and
the set would have to be return to them for repair,this would take 7
to 10 days, the set was collected the next day by the LG courier
company.

This was on the 27th June and on the 11th July I called LG asking when
my set might be returned, the reply was it could be another week yet
as they are waiting on parts and they have no idea when they will
arrive and to call back in a weeks time,I called again on the 19th
July,to be told the same.

I did call Curry's back saying they had ill advised me regarding LG
having mobile engineers and I asked what brands of LCD sets they
themselves where able to service in the home, I was shocked to learn
that all brands had to be returned to the manufacturer and even if I
had taken out their "Whatever Happens" cover the set would have to be
away for 21 days before they would consider offering a
replacement,they say all this should of been explained to me in
store, which off course it was not.

On the 11th I mailed Curry's customer services saying I was not happy
that the repair should take this long,they only replied on the 18th
but offered no help or suggestion only that they would reply in
writing in due course.

Any suggestions or folk with similar problems who managed to resolve
the problem without waiting maybe a month or so


Write a letter to the store where you bought it rejecting it as unfit for
its purpose and ask for your money back. If you paid by credit card cc them
a copy of the letter.
--
Adrian


  #4  
Old July 19th 06, 02:27 PM posted to uk.tech.digital-tv
Andrew
external usenet poster
 
Posts: 480
Default Currys Customer Service

On Wed, 19 Jul 2006 14:55:34 +0100, boranatty [email protected] wrote:

Any suggestions or folk with similar problems who managed to resolve the
problem without waiting maybe a month or so


Easy, take it back to the shop and demand a refund under the Sale Of
Goods Act. Don't take any guff from the customer service droid.
--
Andrew, contact via http://interpleb.googlepages.com
Help make Usenet a better place: English is read downwards,
please don't top post. Trim replies to quote only relevant text.
Check groups.google.com before asking an obvious question.
  #5  
Old July 19th 06, 02:50 PM posted to uk.tech.digital-tv
John Cartmell
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Posts: 530
Default Currys Customer Service

In article ,
boranatty [email protected] wrote:
Any suggestions or folk with similar problems who managed to resolve the
problem without waiting maybe a month or so


Tell Currys that their original sale was, as they admit, at fault and that you
purchased the item under false pretences. Ask for a replacement or your money
back. You should be entitled to that. The only let out they have is that you
agreed to have it repaired (bad move) but you were apparently misled at that
point anyway.

Get CAB to give you the words to say. NB This may have to go to head office
but don't ley them delay it because of that; demand that they get agreement to
refund your money whilst you wait in the shop and hold up their sales to
others.

--
John Cartmell [email protected] followed by finnybank.com 0845 006 8822
Qercus magazine FAX +44 (0)8700-519-527 www.finnybank.com
Qercus - the best guide to RISC OS computing

  #6  
Old July 19th 06, 03:04 PM posted to uk.tech.digital-tv
charles
external usenet poster
 
Posts: 4,016
Default Currys Customer Service

In article ,
Andrew wrote:
On Wed, 19 Jul 2006 14:55:34 +0100, boranatty [email protected] wrote:


Any suggestions or folk with similar problems who managed to resolve the
problem without waiting maybe a month or so


Easy, take it back to the shop and demand a refund under the Sale Of
Goods Act. Don't take any guff from the customer service droid.


Interstingly, I had problems about 25 years ago with John Lewis and a
tuner/amp under guarantee. Supposedly their own service department
repaired the fault - but it reappeared. I took the back off and found
they'd all but ruined the circuit board in removing and replacing a large
number of components. I managed to get a new unit out of them. When that
one developed the same fault, I took it to a main dealer for the make and
was told that the fault was a batch fault known to the manufacturer and
quite easy to solve. There was a 'service note' about it.

I'd always trust a main agent, or the manufacturer's own service
organisation over the retailer's own.

--
From KT24 - in drought-ridden Surrey

Using a RISC OS5 computer

  #7  
Old July 19th 06, 04:57 PM posted to uk.tech.digital-tv
Matt Overton
external usenet poster
 
Posts: 17
Default Currys Customer Service

I Bought a 32" LG LCD from Curry's back in May,towards the end of June it
developed a fault,I called Curry's service dept,who told me to contact LG
direct as they have their own service engineers and they would come out to
fix the problem.

snip

To be fair to Curry's, having myself worked for one of their rivals in the
bad old days before I got a decent job, most manufacturers will not let
stores deal with faulty goods that are covered under their 1 year
manufacturer warranty, and demand that they be sent directly back to their
own service centres. I've had arguments in the past with customers wanting
to return faulty goods for repair, who just wont accept that it's out of our
hands. If we ever returned customer's goods they'd just send it back or
charge us the cost of repair, as it wasn't in line with their usual
procedure. In the vast amount of cases goods delt directly are sorted much
quicker as you're cutting out the middleman.
Unfortunatley for the poor sales people and service staff having to deal
with these problems in stores they're stuck between a rock and a hard
place - one being the attitude of the manufacturers and one being the sale
of goods act..
Suffice to say what Currys told you was incorrect to begin with so screw
them for every penny!


  #8  
Old July 19th 06, 05:10 PM posted to uk.tech.digital-tv
Andrew
external usenet poster
 
Posts: 480
Default Currys Customer Service

On Wed, 19 Jul 2006 16:04:13 +0100, charles
wrote:

I'd always trust a main agent, or the manufacturer's own service
organisation over the retailer's own.


I'd rather not go through the hassle of finding out, I just get my
money back.
--
Andrew, contact via http://interpleb.googlepages.com
Help make Usenet a better place: English is read downwards,
please don't top post. Trim replies to quote only relevant text.
Check groups.google.com before asking an obvious question.
  #9  
Old July 19th 06, 05:10 PM posted to uk.tech.digital-tv
Beck
external usenet poster
 
Posts: 70
Default Currys Customer Service


"Andrew" wrote in message
...
On Wed, 19 Jul 2006 14:55:34 +0100, boranatty [email protected] wrote:

Any suggestions or folk with similar problems who managed to resolve the
problem without waiting maybe a month or so


Easy, take it back to the shop and demand a refund under the Sale Of
Goods Act. Don't take any guff from the customer service droid.


And how does he get his set back from LG ??


  #10  
Old July 19th 06, 05:45 PM posted to uk.tech.digital-tv
harrogate3
external usenet poster
 
Posts: 219
Default Currys Customer Service

In defence of Currys.....................

I bought a digital camera from them last year. After limited use I
found out about 33 days after buying it that it was not focussing.
Outside their 28 day replacement policy so it had to go for repair.

I took it back, saw the photo 'specialist' who checked it and agreed
with the fault. I had to ring Mastercare - who to their credit
delivered a special paid envelope the next day - to send it back to
Casio.

Casio kept it 18 days and returned it - damaged. I took the camera and
packaging to the store and saw the Manager who agreed this time to
send it back himself. Two weeks later I complained to the Manager as
it had not been returned and he gave me a refund - and on the retail
price, not the 10% discounted I had paid, as compensation.

I went to Jacobs and put to towards a Nikon D70s - the best camera I
have ever purchased (and that is being a Nikon-man for nearly 30
years!)


--
Woody

harrogate3 at ntlworld dot com


 




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