Following a post in this forum recently, I phoned up the nice people in
Sky on Sunday 23 May to enquire about the no-cost (apart from monthly HD
sub) self-install option. Ordered box and it arrived on Friday 28 May.
As we were away over the weekend, I did the self install yesterday (31
May). Mild hiccup when an HD recording failed. Phoned Sky who said
their system was down and they could not activate box until this
morning. This morning another operative told me the box was already
activated and married to my viewing card. A test recording of an HD
channel proved this to be so.

So, I thought, this was a fairly painless transfer.

Until I switched on my PC. My broadband speed, not very good at the
bast of times - at the limit of the line - usually gives me 1.8Mbps. I
was dismayed to find the speed down to 480Kbps! Re-booted and it fell
even further to 160k.

A bit of investigation showed that, if I disconnect the Sky HD box from
the phone line, I regain my "full" speed, but as soon as I re-connect
it, the speed falls.

Has anybody else had this experience? Did they get it sorted by Sky (am
about to phone them)?


--
George from Cartland

On 01/06/10 12:02, George wrote:
Following a post in this forum recently, I phoned up the nice people in
Sky on Sunday 23 May to enquire about the no-cost (apart from monthly HD
sub) self-install option. Ordered box and it arrived on Friday 28 May.
As we were away over the weekend, I did the self install yesterday (31
May). Mild hiccup when an HD recording failed. Phoned Sky who said their
system was down and they could not activate box until this morning. This
morning another operative told me the box was already activated and
married to my viewing card. A test recording of an HD channel proved
this to be so.

So, I thought, this was a fairly painless transfer.

Until I switched on my PC. My broadband speed, not very good at the bast
of times - at the limit of the line - usually gives me 1.8Mbps. I was
dismayed to find the speed down to 480Kbps! Re-booted and it fell even
further to 160k.

A bit of investigation showed that, if I disconnect the Sky HD box from
the phone line, I regain my "full" speed, but as soon as I re-connect
it, the speed falls.

Has anybody else had this experience? Did they get it sorted by Sky (am
about to phone them)?


To state the obvious, but you have put a filter in the phone lead to the
HD box I assume.

George wrote:
A bit of investigation showed that, if I disconnect the Sky HD box from
the phone line, I regain my "full" speed, but as soon as I re-connect
it, the speed falls.

Daft question, but you are definitely connecting the Sky box _after_ the
ADSL filter, aren't you?

i.e. phone socket
|
ADSL filter
/ \
ADSL router phone splitter
/ \
Sky HD phones

If an ADSL filter is doing its job right I don't think anything
connected on the "phone" side of it should be able to really affect the
quality of the ADSL signal. It's possible that your filter isn't up to
snuff.

Angus
--
Angus G Rae Science & Engineering Support Team
Computing Services
University of Edinburgh
The above opinions are mine, and Edinburgh University can't have them

On 01/06/2010 12:13, Angus Rae wrote:
George wrote:
A bit of investigation showed that, if I disconnect the Sky HD box
from the phone line, I regain my "full" speed, but as soon as I
re-connect it, the speed falls.

Daft question, but you are definitely connecting the Sky box _after_ the
ADSL filter, aren't you?

i.e. phone socket
|
ADSL filter
/ \
ADSL router phone splitter
/ \
Sky HD phones

If an ADSL filter is doing its job right I don't think anything
connected on the "phone" side of it should be able to really affect the
quality of the ADSL signal. It's possible that your filter isn't up to
snuff.

(also to Ian Pawson)

The set up is the same as my previous Sky+ box and Sky box; all I've
done is swap the phone connection from the Sky+ to the Sky+HD box. The
other end is hardwired (by original Sky installer) into main phone
socket and has not had any noticeable effect on my broadband speed since
Sky was installed (about 15 years ago!).

Have just re-connected Sky box again and checked broadband speed which
seems to be holding at 1.4M, which I can live with.

Would installing a filter between the Sky box and the phone cable work?
Have a spare, so will try that later, if the speed crashes again.

Thanks for your input.


--
George from Cartland

"George" wrote in message
...
On 01/06/2010 12:13, Angus Rae wrote:
George wrote:
A bit of investigation showed that, if I disconnect the Sky HD box
from the phone line, I regain my "full" speed, but as soon as I
re-connect it, the speed falls.

Daft question, but you are definitely connecting the Sky box _after_ the
ADSL filter, aren't you?

i.e. phone socket
|
ADSL filter
/ \
ADSL router phone splitter
/ \
Sky HD phones

If an ADSL filter is doing its job right I don't think anything
connected on the "phone" side of it should be able to really affect the
quality of the ADSL signal. It's possible that your filter isn't up to
snuff.

(also to Ian Pawson)

The set up is the same as my previous Sky+ box and Sky box; all I've done
is swap the phone connection from the Sky+ to the Sky+HD box. The other
end is hardwired (by original Sky installer) into main phone socket and
has not had any noticeable effect on my broadband speed since Sky was
installed (about 15 years ago!).

Have just re-connected Sky box again and checked broadband speed which
seems to be holding at 1.4M, which I can live with.

Would installing a filter between the Sky box and the phone cable work?
Have a spare, so will try that later, if the speed crashes again.

Well if you have one try it, surely.
Regards
David

On 01/06/2010 15:29, David wrote:


"George" wrote in message
...
On 01/06/2010 12:13, Angus Rae wrote:
George wrote:
A bit of investigation showed that, if I disconnect the Sky HD box
from the phone line, I regain my "full" speed, but as soon as I
re-connect it, the speed falls.

Daft question, but you are definitely connecting the Sky box _after_ the
ADSL filter, aren't you?

i.e. phone socket
|
ADSL filter
/ \
ADSL router phone splitter
/ \
Sky HD phones

If an ADSL filter is doing its job right I don't think anything
connected on the "phone" side of it should be able to really affect the
quality of the ADSL signal. It's possible that your filter isn't up to
snuff.

(also to Ian Pawson)

The set up is the same as my previous Sky+ box and Sky box; all I've
done is swap the phone connection from the Sky+ to the Sky+HD box. The
other end is hardwired (by original Sky installer) into main phone
socket and has not had any noticeable effect on my broadband speed
since Sky was installed (about 15 years ago!).

Have just re-connected Sky box again and checked broadband speed which
seems to be holding at 1.4M, which I can live with.

Would installing a filter between the Sky box and the phone cable
work? Have a spare, so will try that later, if the speed crashes again.

Well if you have one try it, surely.

....I was reluctant to accept that the new box was causing the problem -
my previous two boxes (Sky and Sky+) had not had this effect. I have
now installed a filter when the speed dropped again after re-connection
of SkyHD box to phone line. Broadband speed now 1.4Mbps - slightly
slower than status quo ante.

--
George from Cartland