We are experiencing a problem with our new Pace SkyHD+ box, which we
didn't have on rhe previous Sky+ box.

From time to time the picture pixellates and at other times freezes
then runs fast to catch up. The dish and LNBs have not been changed
and are not covered by the warranty.

Does anyone else have this problem or can suggest what it might be, as
my wife is nagging me to do something about it.

Jeffrey Smith.

Pixellation might be caused by problems with your dish or LNB.
However, "freeze and run fast to catch-up" is more likely to be a
problem with the receiver.

Did Sky supply and install the new HD+ box? If so, the
"engineer" should have checked the installation and replaced any
defective parts. Your entire system is covered by a 12-month
warranty from the date of installation. That includes the
receiver, dish, LNB and down-leads. .

Check that all cables are securely connected. However, don't try
any other DIY remedies. Provided the installation was within the
past 12 months, you should demand a service call from Sky, under
the terms of the warranty.


"Jeffrey Smith" wrote in message
...
We are experiencing a problem with our new Pace SkyHD+ box,
which we
didn't have on rhe previous Sky+ box.

From time to time the picture pixellates and at other times
freezes
then runs fast to catch up. The dish and LNBs have not been
changed
and are not covered by the warranty.

Does anyone else have this problem or can suggest what it might
be, as
my wife is nagging me to do something about it.

Jeffrey Smith.

On Thu, 25 Feb 2010 10:55:30 -0000, Jim Mason
wrote:

In article , jeffreysmith33
says...

We are experiencing a problem with our new Pace SkyHD+ box, which we
didn't have on rhe previous Sky+ box.

Have you a digital cordless phone anywhere near it?


No, we haven't. Does that make a difference?

Jeffrey Smith.

On Thu, 25 Feb 2010 15:10:33 -0000, "Bob Lucas"
wrote:

Pixellation might be caused by problems with your dish or LNB.
However, "freeze and run fast to catch-up" is more likely to be a
problem with the receiver.

Did Sky supply and install the new HD+ box? If so, the
"engineer" should have checked the installation and replaced any
defective parts. Your entire system is covered by a 12-month
warranty from the date of installation. That includes the
receiver, dish, LNB and down-leads. .

Check that all cables are securely connected. However, don't try
any other DIY remedies. Provided the installation was within the
past 12 months, you should demand a service call from Sky, under
the terms of the warranty.


"Jeffrey Smith" wrote in message
.. .
We are experiencing a problem with our new Pace SkyHD+ box,
which we
didn't have on rhe previous Sky+ box.

From time to time the picture pixellates and at other times
freezes
then runs fast to catch up. The dish and LNBs have not been
changed
and are not covered by the warranty.

Does anyone else have this problem or can suggest what it might
be, as
my wife is nagging me to do something about it.

Jeffrey Smith.


Sky did supply the box, but it has only just started to go wrong after
3 months. I understood that the dish, leads and LNB were not covered
by the guarantee as they were not changed.

Jeffrey Smith.

On 2010-02-26 08:28:09 +0000, Jeffrey Smith said:


Sky did supply the box, but it has only just started to go wrong after
3 months. I understood that the dish, leads and LNB were not covered
by the guarantee as they were not changed.

Jeffrey Smith.

How long has the dish and cable been installed? Co-ax has a finite
life, even the satellite grade. Water ingress and degredation of the
outer sleeve from sunlight all contribute to the box getting a crap
signal.

I put up a ham antenna and didn't waterproof the plug at the antenna
end with self amalgamating tape. 6 months later and the co-ax has water
ingress to about 2ft - has a clear outer so you can check.

--
Conor

i'm not prejudiced, I hate everyone equally.

"Jeffrey Smith" wrote in message
...
On Thu, 25 Feb 2010 15:10:33 -0000, "Bob Lucas"

wrote:

Pixellation might be caused by problems with your dish or LNB.
However, "freeze and run fast to catch-up" is more likely to be
a
problem with the receiver.

Did Sky supply and install the new HD+ box? If so, the
"engineer" should have checked the installation and replaced
any
defective parts. Your entire system is covered by a 12-month
warranty from the date of installation. That includes the
receiver, dish, LNB and down-leads. .

Check that all cables are securely connected. However, don't
try
any other DIY remedies. Provided the installation was within
the
past 12 months, you should demand a service call from Sky,
under
the terms of the warranty.


"Jeffrey Smith" wrote in
message
. ..
We are experiencing a problem with our new Pace SkyHD+ box,
which we
didn't have on rhe previous Sky+ box.

From time to time the picture pixellates and at other times
freezes
then runs fast to catch up. The dish and LNBs have not been
changed
and are not covered by the warranty.

Does anyone else have this problem or can suggest what it
might
be, as
my wife is nagging me to do something about it.

Jeffrey Smith.


Sky did supply the box, but it has only just started to go
wrong after
3 months. I understood that the dish, leads and LNB were not
covered
by the guarantee as they were not changed.

Jeffrey Smith.

When they installed your HD+ receiver, the engineer should have
checked everything, adjusted dish and LNB alignment, replaced any
defective components, and left you with a fully functional
system.

Sky do not permit DIY installations of Sky HD+ receivers and you
have to pay for the installation by one of their engineers.
Furthermore, the installation charge was probably the same as the
charge to a totally new subscriber. Consequently, everything
should be covered by the 12-month warranty.

If you still have your old receiver, there are two other things
you could try.

Connect your old receiver to your dish/LNB, to see whether it
works OK. If so, that would indicate a hardware or firmware
defect in your HD+ box, both of which are definitely covered by
the warranty. If your old receiver exhibits similar symptoms,
then that would suggest a problem with your dish / LNB / co-ax
downleads.

If you have a friend who has Sky+ or Sky HD+, take your HD+
receiver to your friend's house and see whether it exhibits the
same symptoms, when it is connected to a different dish. If so,
you definitely have a faulty receiver.

I still think the problem is most likely defective hardware or
firmware in your new HD+ receiver. But if you have any doubts,
contact Sky to enquire what the warranty covers.

"Jeffrey Smith" wrote in message
...
On Thu, 25 Feb 2010 15:10:33 -0000, "Bob Lucas"

wrote:

Pixellation might be caused by problems with your dish or LNB.
However, "freeze and run fast to catch-up" is more likely to be
a
problem with the receiver.

Did Sky supply and install the new HD+ box? If so, the
"engineer" should have checked the installation and replaced
any
defective parts. Your entire system is covered by a 12-month
warranty from the date of installation. That includes the
receiver, dish, LNB and down-leads. .

Check that all cables are securely connected. However, don't
try
any other DIY remedies. Provided the installation was within
the
past 12 months, you should demand a service call from Sky,
under
the terms of the warranty.


"Jeffrey Smith" wrote in
message
. ..
We are experiencing a problem with our new Pace SkyHD+ box,
which we
didn't have on rhe previous Sky+ box.

From time to time the picture pixellates and at other times
freezes
then runs fast to catch up. The dish and LNBs have not been
changed
and are not covered by the warranty.

Does anyone else have this problem or can suggest what it
might
be, as
my wife is nagging me to do something about it.

Jeffrey Smith.


Sky did supply the box, but it has only just started to go
wrong after
3 months. I understood that the dish, leads and LNB were not
covered
by the guarantee as they were not changed.

Jeffrey Smith.

See
http://www.skyuser.co.uk/forum/sky-h...-warranty.html
..

Also,
http://www.sky.com/portal/site/skyco...cleId=11322903
states categorically,

"Your Sky equipment comes with a 12 month warranty. If any
problems occur during that period you'll receive a free service
call to take care of them."

I doubt whether the call centre will even know whether you had a
new dish / LNB, when the engineer installed your HD equipment.