Hi
We have upgraded to skyhd, our tv is a 32" philips tv. Ever since the new
box was installed we have problems with the screen going black every now and
then, for between 2 and 5 seconds. Sky changed the box three times and then
replaced it with a thompson box. We tried HDMI cables and y, pb, pr cables
and same thing happens. It doesn't happen if a scart cable is used.
Sky are blaming Philips and Philips are blaming Sky, Has anyone else heard
of this or can shed some light as its driving us nuts.
Being piggy in the middle between Sky and Philips is no fun either.
Regards
Pete

petetop wrote:

Hi
We have upgraded to skyhd, our tv is a 32" philips tv. Ever since the new
box was installed we have problems with the screen going black every now and
then, for between 2 and 5 seconds. Sky changed the box three times and then
replaced it with a thompson box. We tried HDMI cables and y, pb, pr cables
and same thing happens. It doesn't happen if a scart cable is used.
Sky are blaming Philips and Philips are blaming Sky, Has anyone else heard
of this or can shed some light as its driving us nuts.
Being piggy in the middle between Sky and Philips is no fun either.
Regards
Pete


32" lcd by any chance? Can't recall if I mentioned it here but I had a
32" philips and basically when the HDMI lead was connected to my DVD
recorder, through which my sky box runs, the tv would keep going out
like that. But the tell tale was that the recorder actually shows HDMI
in its window when it is shaking hands and basically every time the
picture went off the machines were shaking hands. Obviously it was a
compatibility problem but there were one or two other issues. I
emailed Philips and explained the situation and, as the tv was less
than a month old they told me to inform the place of purchase and
advise them that there was a fault and say they had agreed to a
switch. I went with another brand just in case but the replacement
(Sharp) has not had the same problem.

sounds like you're in a similar boat.

--
Paul (We won't die of devotion)
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/

Obviously it was a
compatibility problem but there were one or two other issues.

My Philips 32" has problems deciding which program source
it should be displaying.

Ato_Zee wrote:

Obviously it was a
compatibility problem but there were one or two other issues.

My Philips 32" has problems deciding which program source
it should be displaying.

sounds ominous, doesn't it? I was just glad to get a telly which knew
what I was watching and didn't mess around

--
Paul (We won't die of devotion)
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/

"petetop" wrote in message
...
We have upgraded to skyhd, our tv is a 32" philips tv. Ever since the new
box was installed we have problems with the screen going black every now
and then, for between 2 and 5 seconds. Sky changed the box three times
and then replaced it with a thompson box.

Does it only go blank when changing channels between an SD and HD channel
(e.g. when viewing Sky One HD and pressing channel up/down), and/or when an
SD channel switches between 4:3 and Widescreen (happens a lot when watching
old shows and adverts come on which are always in Widescreen)?

Just some TVs do exactly what you describe in such circumstances when they
have to switch resolutions or aspect ratio.

A quick test would be to set the Sky box Resolution to 1080i (instead of
Automatic) in the settings. If it is the above cause then the problem will
go away when you do this as the Sky box will output 1080i (which is
Widescreen) all of the time, and your TV will never change resolution or
aspect.

If it makes no difference, and given you've had several Sky boxes, and given
other people are reporting problems with similar TVs, I'd blame the TV.

--
Vincent

"Paul Heslop" wrote in message
...


32" lcd by any chance? Can't recall if I mentioned it here but I had a
32" philips and basically when the HDMI lead was connected to my DVD
recorder, through which my sky box runs, the tv would keep going out
like that. But the tell tale was that the recorder actually shows HDMI
in its window when it is shaking hands and basically every time the
picture went off the machines were shaking hands. Obviously it was a
compatibility problem but there were one or two other issues. I
emailed Philips and explained the situation and, as the tv was less
than a month old they told me to inform the place of purchase and
advise them that there was a fault and say they had agreed to a
switch. I went with another brand just in case but the replacement
(Sharp) has not had the same problem.

sounds like you're in a similar boat.

Yes its a 32" lcd, and it seems as though this is a common fault then. A bit
more information I can confront Philips with.
Thanks

"Vincent" wrote in message
...
"petetop" wrote in message
...
We have upgraded to skyhd, our tv is a 32" philips tv. Ever since the
new box was installed we have problems with the screen going black every
now and then, for between 2 and 5 seconds. Sky changed the box three
times and then replaced it with a thompson box.

Does it only go blank when changing channels between an SD and HD channel
(e.g. when viewing Sky One HD and pressing channel up/down), and/or when
an SD channel switches between 4:3 and Widescreen (happens a lot when
watching old shows and adverts come on which are always in Widescreen)?

Just some TVs do exactly what you describe in such circumstances when they
have to switch resolutions or aspect ratio.

A quick test would be to set the Sky box Resolution to 1080i (instead of
Automatic) in the settings. If it is the above cause then the problem will
go away when you do this as the Sky box will output 1080i (which is
Widescreen) all of the time, and your TV will never change resolution or
aspect.

If it makes no difference, and given you've had several Sky boxes, and
given other people are reporting problems with similar TVs, I'd blame the
TV.

--
Vincent

The sky box is set at 1080i resolution. The screen goes blank at any time,
in the middle of programmes and sometimes in quick succession and sometimes
a while in between blanks.

"petetop" wrote in message
...

"Vincent" wrote in message
...
"petetop" wrote in message
...
We have upgraded to skyhd, our tv is a 32" philips tv. Ever since the
new box was installed we have problems with the screen going black every
now and then, for between 2 and 5 seconds. Sky changed the box three
times and then replaced it with a thompson box.

Does it only go blank when changing channels between an SD and HD channel
(e.g. when viewing Sky One HD and pressing channel up/down), and/or when
an SD channel switches between 4:3 and Widescreen (happens a lot when
watching old shows and adverts come on which are always in Widescreen)?

Just some TVs do exactly what you describe in such circumstances when
they have to switch resolutions or aspect ratio.

A quick test would be to set the Sky box Resolution to 1080i (instead of
Automatic) in the settings. If it is the above cause then the problem
will go away when you do this as the Sky box will output 1080i (which is
Widescreen) all of the time, and your TV will never change resolution or
aspect.

If it makes no difference, and given you've had several Sky boxes, and
given other people are reporting problems with similar TVs, I'd blame the
TV.

--
Vincent

The sky box is set at 1080i resolution. The screen goes blank at any time,
in the middle of programmes and sometimes in quick succession and
sometimes
a while in between blanks.

Sounds like the TV.

--
Vincent

petetop wrote:

"Paul Heslop" wrote in message
...


32" lcd by any chance? Can't recall if I mentioned it here but I had a
32" philips and basically when the HDMI lead was connected to my DVD
recorder, through which my sky box runs, the tv would keep going out
like that. But the tell tale was that the recorder actually shows HDMI
in its window when it is shaking hands and basically every time the
picture went off the machines were shaking hands. Obviously it was a
compatibility problem but there were one or two other issues. I
emailed Philips and explained the situation and, as the tv was less
than a month old they told me to inform the place of purchase and
advise them that there was a fault and say they had agreed to a
switch. I went with another brand just in case but the replacement
(Sharp) has not had the same problem.

sounds like you're in a similar boat.

Yes its a 32" lcd, and it seems as though this is a common fault then. A bit
more information I can confront Philips with.
Thanks


you're welcome Pete and good luck.

--
Paul (We won't die of devotion)
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/

On 1-Apr-2009, Paul Heslop wrote:

A bit
more information I can confront Philips with.

Is Philips customer service still script driven droids?