Been getting the 'no satellite signal being received' message for most of
today. Is there a website I can go to which will tell me whether there are
any problems with the Sky signal ? By which I mean at the broadcasters end
not mine.

JJ wrote:
Been getting the 'no satellite signal being received' message for most of
today. Is there a website I can go to which will tell me whether there are
any problems with the Sky signal ? By which I mean at the broadcasters end
not mine.

First question: Tried re-booting your box (by removing the mains supply for 10
seconds) ?

--
Mark
Please replace invalid and invalid with gmx and net to reply.

"JJ" wrote in message
...
Been getting the 'no satellite signal being received' message for most
of today. Is there a website I can go to which will tell me whether
there are any problems with the Sky signal ? By which I mean at the
broadcasters end not mine.


Not as far as I know. Does the problem apply on all channels?

There have been no reception problems in Leicester - so AFAIK, there are
no problems with the satellites (or with the signal uploads from
broadcasters).

Try a re-boot. (Put receiver into standby and disconnect from the
electricity supply. After one or two minutes, reconnect to the
electricity supply and turn on.)

If a re-boot doesn't solve the problem, typical causes might include:

Misaligned dish
Faulty LNB
Obstructed line of sight between your dish and the satellites (trees or
vegetation are the usual culprits)
Faulty co-ax downlead (physical damage, water ingress or deterioration)
Co-ax downlead loose, or not connected securely at the back of the Sky
receiver.
Faulty Sky receiver.

If you can't resolve the problem, Sky charge a flat fee of £65 for a
service call by one of their installation engineers.

"JJ" wrote in message
...
Been getting the 'no satellite signal being received' message for most of
today. Is there a website I can go to which will tell me whether there are
any problems with the Sky signal ? By which I mean at the broadcasters end
not mine.



everyone gets the same satellite signal - so if that was the case we'd all
be without.

just unplug your box for 30 seconds and then restart.
either that or the satellite has fallen out of the sky.


--
Gareth.

That fly... is your magic wand.
http://www.last.fm/user/dsbmusic/

"Mark Carver" wrote in message
...
JJ wrote:
Been getting the 'no satellite signal being received' message for most of
today. Is there a website I can go to which will tell me whether there
are any problems with the Sky signal ? By which I mean at the
broadcasters end not mine.

First question: Tried re-booting your box (by removing the mains supply
for 10 seconds) ?

Second question: have a look behind the box and see if the LNB cable has
pulled out of the plug. Because many Sky installers have not yet mastered
the arcane skill of fitting a f plug this is a very common way for Sky to
relieve you of £65.

Thirrd question: Has the dog chewed the cable?

Fourth question: Has the dish been vandalised, or has it got something
caught on it, of has someone built something in front of it?

The last possibility was the source of much hilarity here recently when we
investigated a 'no signal' fault and initially couldn't find the dish. After
climbing on the roof as the only way to peer down at the south-east facing
wall we saw the dish, facing a new building no more than a metre away and
about 50ft higher than the said dish. The solution? There wasn't one. There
was absolutely nowhere on the property where there was line-of-sight.

Bill

"JJ" wrote in message
...
Been getting the 'no satellite signal being received' message for most of
today. Is there a website I can go to which will tell me whether there are
any problems with the Sky signal ? By which I mean at the broadcasters end
not mine.


Thanks all, a re-boot fixed the problem after all.

It appeared I wasn't getting a signal on one input, swapping the co-ax still
gave a no signal on the same input, so it wasn't the dish or the co-ax. Also
the reception was fine on BBC, ITV, C4, C5 and Sky One - just couldn't get
any other channel . Just seemed a strange fault that I thought was due to
the broadcaster, and as I've only had the box for a month did'nt think it
would need re-booting so soon.

JJ wrote:

Thanks all, a re-boot fixed the problem after all.

It appeared I wasn't getting a signal on one input, swapping the co-ax still
gave a no signal on the same input, so it wasn't the dish or the co-ax. Also
the reception was fine on BBC, ITV, C4, C5 and Sky One - just couldn't get
any other channel . Just seemed a strange fault that I thought was due to
the broadcaster, and as I've only had the box for a month did'nt think it
would need re-booting so soon.

Not a good idea to disconnect/reconnect the co-ax connectors with it powered
up BTW, you *might* blow something up. Better to err on the side of caution.

--
Mark
Please replace invalid and invalid with gmx and net to reply.

"JJ" wrote in message
...

"JJ" wrote in message
...
Been getting the 'no satellite signal being received' message for
most of today. Is there a website I can go to which will tell me
whether there are any problems with the Sky signal ? By which I mean
at the broadcasters end not mine.


Thanks all, a re-boot fixed the problem after all.

It appeared I wasn't getting a signal on one input, swapping the co-ax
still gave a no signal on the same input, so it wasn't the dish or the
co-ax. Also the reception was fine on BBC, ITV, C4, C5 and Sky One -
just couldn't get any other channel . Just seemed a strange fault that
I thought was due to the broadcaster, and as I've only had the box for
a month did'nt think it would need re-booting so soon.


Your original post didn't mention that your problem related to a
virtually new Sky+ box.

However, I'm pleased a re-boot has resolved the problem - without the
inconvenience of a service call.

Your problem may have been caused by a one-off glitch with the hardware,
firmware or software. Sky+ equipment is similar in some ways to
personal computers - which also require re-booting from time to time.
Even so, this should not be a frequent requirement - so if problems
persist, don't hesitate to book a free service call whilst the box is
still under warranty.

Incidentally, Sky engineers don't repair faulty boxes in situ.
Consequently, the engineer would almost certainly replace your old
receiver with a new or reconditioned model. If that happens, you would
lose any recordings on the hard drive of the faulty box.