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uk.tech.digital-tv (Digital TV - General) (uk.tech.digital-tv) Discussion of all matters technical in origin related to the reception of digital television transmissions, be they via satellite, terrestrial or cable. Advertising is forbidden, with no exceptions.

BBC not keeping me signed in.



 
 
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  #11  
Old May 31st 17, 12:36 PM posted to uk.tech.digital-tv
Adrian Caspersz
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Posts: 273
Default BBC not keeping me signed in.

On 31/05/17 11:55, tim... wrote:


"Scott" wrote in message
...
On Tue, 30 May 2017 18:40:43 +0100, UnsteadyKen
wrote:

In article , says...
There seems to be a problem with the BBC holding my log-in details.
It asks
every time I call up iPlayer.

Something is removing the BBC cookie.
Do you have your browser set to clear user data at shutdown?


I had that with the bank. The answer was to set CCleaner to retain a
couple of cookies bearing the name of a major clearing bank.


TBH, I'm surprised that you thought otherwise


On Windows, a lot of security related software (including that supplied
in the OS) is installed on recommended settings and forgotten about or
settings simply misunderstood.

When it comes to the user coming across something blocked by the above,
the reaction is that there is a fault in the security system or OS, and
any resolution found is a fix that should be sung from the rooftops.

I have lost count how many folks have asked me 'what is a cookie', even
when the description is in front of them as plain as day. I certainly
know most folks don't know how to decode a URL that names it.

My last attempt at dumbing this down - "a cookie is something a bit like
a visited country's immigration entry stamp on your passport" wasn't
understood that well. Needs work...

--
Adrian C
  #12  
Old May 31st 17, 10:35 PM posted to uk.tech.digital-tv
Roderick Stewart[_3_]
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Posts: 2,150
Default BBC not keeping me signed in.

On Wed, 31 May 2017 12:36:42 +0100, Adrian Caspersz
wrote:

I have lost count how many folks have asked me 'what is a cookie', even
when the description is in front of them as plain as day. I certainly
know most folks don't know how to decode a URL that names it.


Most folks don't seem to know how to read an error message, because
they can never tell you what the message said, though they still
expect you to be able to advise them what the problem was and what to
do about it.

Rod.
  #13  
Old June 1st 17, 07:32 AM posted to uk.tech.digital-tv
Mark Carver[_2_]
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Posts: 336
Default BBC not keeping me signed in.

On 31/05/2017 22:35, Roderick Stewart wrote:
On Wed, 31 May 2017 12:36:42 +0100, Adrian Caspersz
wrote:

I have lost count how many folks have asked me 'what is a cookie', even
when the description is in front of them as plain as day. I certainly
know most folks don't know how to decode a URL that names it.


Most folks don't seem to know how to read an error message, because
they can never tell you what the message said, though they still
expect you to be able to advise them what the problem was and what to
do about it.



They don't understand the fundamental principle of a computer's human
interface, when it reaches a 'junction', it needs to be told what to do,
usually in the form of a simple yes or no response.

However, I just receive a phone call saying, 'Help, there's a grey box
on the screen, what do I do ?'


--
Mark
Please replace invalid and invalid with gmx and net to reply.
  #14  
Old June 1st 17, 08:32 AM posted to uk.tech.digital-tv
Indy Jess John
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Posts: 1,218
Default BBC not keeping me signed in.

On 01/06/2017 07:32, Mark Carver wrote:

However, I just receive a phone call saying, 'Help, there's a grey box
on the screen, what do I do ?'


Take a highlight marker and colour it yellow?

I remember when I managed a technical support team, one of them got a
phone call complaining that their screen was fuzzy and difficult to
read. This seemed an unlikely fault - those screens either worked OK
and gave a clear picture of it was distorted or gave no picture at all.
"Fuzzy" wasn't a likely fault.

The person who phoned was within walking distance, so the person who
took the call decided to go and have a look.

The screen wasn't actually fuzzy it was filthy, and the display was
being observed through a layer of dirt. The tech support guy pointed
out that the screen wasn't faulty, it just needed cleaning, and was told
in no uncertain terms that that was the cleaner's job, not his. So the
tech went away and came back with a screen cleaning wipe, and cleaned a
diagonal strip across the screen to show what a difference a clean
screen would make, left some unopened wipes in sachets with the user and
went away, leaving the user looking at a third of the screen sparkling
clean and two thirds fuzzy. Someone checked daily (after hours when the
users had gone home) and he lasted three days with a part-clean screen
before giving in and cleaning the rest.

Jim
  #15  
Old June 1st 17, 11:59 AM posted to uk.tech.digital-tv
Max Demian
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Posts: 3,831
Default BBC not keeping me signed in.

On 31/05/2017 22:35, Roderick Stewart wrote:
On Wed, 31 May 2017 12:36:42 +0100, Adrian Caspersz
wrote:

I have lost count how many folks have asked me 'what is a cookie', even
when the description is in front of them as plain as day. I certainly
know most folks don't know how to decode a URL that names it.


Most folks don't seem to know how to read an error message, because
they can never tell you what the message said, though they still
expect you to be able to advise them what the problem was and what to
do about it.


They may read it, but not understand it, and so not be able to remember it.

--
Max Demian
  #16  
Old June 1st 17, 12:33 PM posted to uk.tech.digital-tv
Roderick Stewart[_3_]
external usenet poster
 
Posts: 2,150
Default BBC not keeping me signed in.

On Thu, 1 Jun 2017 07:32:56 +0100, Mark Carver
wrote:

I have lost count how many folks have asked me 'what is a cookie', even
when the description is in front of them as plain as day. I certainly
know most folks don't know how to decode a URL that names it.


Most folks don't seem to know how to read an error message, because
they can never tell you what the message said, though they still
expect you to be able to advise them what the problem was and what to
do about it.



They don't understand the fundamental principle of a computer's human
interface, when it reaches a 'junction', it needs to be told what to do,
usually in the form of a simple yes or no response.

However, I just receive a phone call saying, 'Help, there's a grey box
on the screen, what do I do ?'


You don't need to know anything about computer interfaces to realise
that words are used to convey meaning. This is surely just everyday
common knowledge. Words are used everywhere else on notices and
screens and bits of paper, and people seem to have no trouble with the
concept that the words are there in order to say something, but for
some reason this simple bit of understanding escapes them when it's
anything to do with computers.

Rod.
  #17  
Old June 2nd 17, 10:17 AM posted to uk.tech.digital-tv
Roderick Stewart[_3_]
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Posts: 2,150
Default BBC not keeping me signed in.

On Fri, 02 Jun 2017 00:18:49 +0200, Martin wrote:

I have lost count how many folks have asked me 'what is a cookie', even
when the description is in front of them as plain as day. I certainly
know most folks don't know how to decode a URL that names it.

Most folks don't seem to know how to read an error message, because
they can never tell you what the message said, though they still
expect you to be able to advise them what the problem was and what to
do about it.


They don't understand the fundamental principle of a computer's human
interface, when it reaches a 'junction', it needs to be told what to do,
usually in the form of a simple yes or no response.

However, I just receive a phone call saying, 'Help, there's a grey box
on the screen, what do I do ?'


You don't need to know anything about computer interfaces to realise
that words are used to convey meaning. This is surely just everyday
common knowledge. Words are used everywhere else on notices and
screens and bits of paper, and people seem to have no trouble with the
concept that the words are there in order to say something, but for
some reason this simple bit of understanding escapes them when it's
anything to do with computers.


The ones who create the messages often don't take into account that readers are
users without specialist knowledge.


It doesn't take specialist knowledge to be able to read. We're all
taught how to do this at school. If you don't understand what you have
just read, and plan to ask somebody else for help, then it isn't
rocket science to think of making a note of it. We're all taught how
to write at school too. If it looks too complicated to write down,
surely everybody has a smartphone nowadays, and if it's too difficult
to take a picture with a smartphone, ask an eight year old.

Despite all this, I can't remember the last time I got a meaningful
answer to a request for more detail when somebody told me about a
warning light on a car dashboard, washing machine, modem, central
heating boiler etc (Which light was it?) or a message with actual
words on something with a screen (What did the words say?).

This is not the same thing as lack of specialist technical knowledge.
It's more like lack of basic logical thought.

Rod.
  #18  
Old June 2nd 17, 07:29 PM posted to uk.tech.digital-tv
Max Demian
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Posts: 3,831
Default BBC not keeping me signed in.

On 02/06/2017 12:07, Huge wrote:
On 2017-06-01, Max Demian wrote:
On 31/05/2017 22:35, Roderick Stewart wrote:
On Wed, 31 May 2017 12:36:42 +0100, Adrian Caspersz
wrote:

I have lost count how many folks have asked me 'what is a cookie', even
when the description is in front of them as plain as day. I certainly
know most folks don't know how to decode a URL that names it.

Most folks don't seem to know how to read an error message, because
they can never tell you what the message said, though they still
expect you to be able to advise them what the problem was and what to
do about it.


They may read it, but not understand it, and so not be able to remember it.


Most people who can read can also write.


It's hard to copy something that might as well be in a foreign language.

--
Max Demian
  #19  
Old June 3rd 17, 07:49 AM posted to uk.tech.digital-tv
Roderick Stewart[_3_]
external usenet poster
 
Posts: 2,150
Default BBC not keeping me signed in.

On Fri, 2 Jun 2017 19:29:42 +0100, Max Demian
wrote:

They may read it, but not understand it, and so not be able to remember it.


Most people who can read can also write.


It's hard to copy something that might as well be in a foreign language.


It's not hard to push a button on a smartphone.

Rod.
  #20  
Old June 3rd 17, 01:54 PM posted to uk.tech.digital-tv
Max Demian
external usenet poster
 
Posts: 3,831
Default BBC not keeping me signed in.

On 03/06/2017 07:49, Roderick Stewart wrote:
On Fri, 2 Jun 2017 19:29:42 +0100, Max Demian
wrote:

They may read it, but not understand it, and so not be able to remember it.

Most people who can read can also write.


It's hard to copy something that might as well be in a foreign language.


It's not hard to push a button on a smartphone.


Which button? The "translate from incomprehensible technical jargon to
language that people with no interest in the technicalities of how
computer equipment works" button? There isn't one.

--
Max Demian
 




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