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Richer sounds - curate's egg!



 
 
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  #1  
Old September 12th 16, 12:42 PM posted to uk.tech.digital-tv
David[_13_]
external usenet poster
 
Posts: 86
Default Richer sounds - curate's egg!

I am in the process of buying a new TV from Richer Sounds.

Their phone based customer service is awesome; I rang on branch to check
the dimensions but the queue was quite long so I rang another branch. The
guy who answered the phone nipped onto the shop floor and measured the TV
for me.

I happily placed the order on line.

A few minutes later the original store rang me back; they had noted the
unanswered call and rung to check if they could still help. You don't get
much more customer friendly than that.

Now to the web site; I tried to log on the next day but it wouldn't accept
the password I had used the previous day.

After sever attempts I used the "password reset" function (as you do).

This told me that there were 3 accounts associated with my email address
and that password reset instructions had been sent to all 3.

I dutifully used the first reset link, expecting it to be account
specific. No, it took me to a screen which asked me for my email address
(which I assume means that it hadn't linked the reset request to any
specific one of my three accounts).

I reset my password and during the process it also logged me in. So one of
my three accounts has been reset (but which one?).

I am assuming that my original problem was due to having three different
accounts with potentially three different passwords and the login process
picking the wrong one.

Anyway, I reported all this back to the help desk (who were helpful but
not really IT orientated) who in turn passed it on to their IT support.

I had an email this morning saying that IT had reset my password (well,
yes, I had already done this) and giving me the temporary five character
password. They said I should change this.

I logged in and attempted to change the password.

On the "current password" field I received the error message "Your
password must be 6-12 characters and not contain any punctuation, symbols
or spaces.".

What?

They are checking the CURRENT password for meeting the recommendations and
if it is not strong enough they won't let you change it?

I think perhaps Richer Sounds should try and provide the same quality in
their IT support as they do over the telephone and in store.

Grump.


Dave R



--
Windows 8.1 on PCSpecialist box
  #2  
Old September 12th 16, 01:01 PM posted to uk.tech.digital-tv
Scott[_2_]
external usenet poster
 
Posts: 1,271
Default Richer sounds - curate's egg!

On 12 Sep 2016 11:42:04 GMT, David wrote:

I am in the process of buying a new TV from Richer Sounds.

Their phone based customer service is awesome; I rang on branch to check
the dimensions but the queue was quite long so I rang another branch. The
guy who answered the phone nipped onto the shop floor and measured the TV
for me.

I happily placed the order on line.

A few minutes later the original store rang me back; they had noted the
unanswered call and rung to check if they could still help. You don't get
much more customer friendly than that.

Now to the web site; I tried to log on the next day but it wouldn't accept
the password I had used the previous day.

After sever attempts I used the "password reset" function (as you do).

This told me that there were 3 accounts associated with my email address
and that password reset instructions had been sent to all 3.

I dutifully used the first reset link, expecting it to be account
specific. No, it took me to a screen which asked me for my email address
(which I assume means that it hadn't linked the reset request to any
specific one of my three accounts).

I reset my password and during the process it also logged me in. So one of
my three accounts has been reset (but which one?).

I am assuming that my original problem was due to having three different
accounts with potentially three different passwords and the login process
picking the wrong one.

Anyway, I reported all this back to the help desk (who were helpful but
not really IT orientated) who in turn passed it on to their IT support.

I had an email this morning saying that IT had reset my password (well,
yes, I had already done this) and giving me the temporary five character
password. They said I should change this.

I logged in and attempted to change the password.

On the "current password" field I received the error message "Your
password must be 6-12 characters and not contain any punctuation, symbols
or spaces.".

What?

They are checking the CURRENT password for meeting the recommendations and
if it is not strong enough they won't let you change it?

I think perhaps Richer Sounds should try and provide the same quality in
their IT support as they do over the telephone and in store.

Grump.

What is the point of opening three different accounts with the same
organisation? Is it some form of card fraud?
  #3  
Old September 12th 16, 01:42 PM posted to uk.tech.digital-tv
Woody[_5_]
external usenet poster
 
Posts: 1,799
Default Richer sounds - curate's egg!


"David" wrote in message
...
I am in the process of buying a new TV from Richer Sounds.

Their phone based customer service is awesome; I rang on branch to
check
the dimensions but the queue was quite long so I rang another
branch. The
guy who answered the phone nipped onto the shop floor and measured
the TV
for me.

I happily placed the order on line.

A few minutes later the original store rang me back; they had noted
the
unanswered call and rung to check if they could still help. You
don't get
much more customer friendly than that.

Now to the web site; I tried to log on the next day but it wouldn't
accept
the password I had used the previous day.

After sever attempts I used the "password reset" function (as you
do).

This told me that there were 3 accounts associated with my email
address
and that password reset instructions had been sent to all 3.

I dutifully used the first reset link, expecting it to be account
specific. No, it took me to a screen which asked me for my email
address
(which I assume means that it hadn't linked the reset request to any
specific one of my three accounts).

I reset my password and during the process it also logged me in. So
one of
my three accounts has been reset (but which one?).

I am assuming that my original problem was due to having three
different
accounts with potentially three different passwords and the login
process
picking the wrong one.

Anyway, I reported all this back to the help desk (who were helpful
but
not really IT orientated) who in turn passed it on to their IT
support.

I had an email this morning saying that IT had reset my password
(well,
yes, I had already done this) and giving me the temporary five
character
password. They said I should change this.

I logged in and attempted to change the password.

On the "current password" field I received the error message "Your
password must be 6-12 characters and not contain any punctuation,
symbols
or spaces.".

What?

They are checking the CURRENT password for meeting the
recommendations and
if it is not strong enough they won't let you change it?

I think perhaps Richer Sounds should try and provide the same
quality in
their IT support as they do over the telephone and in store.



Drop a mail to Julian Richer himself. I guarantee you will get a
personal response and the problem will be fixed very quickly.



--
Woody

harrogate3 at ntlworld dot com


  #4  
Old September 12th 16, 05:11 PM posted to uk.tech.digital-tv
R. Mark Clayton[_2_]
external usenet poster
 
Posts: 542
Default Richer sounds - curate's egg!

On Monday, 12 September 2016 12:42:06 UTC+1, David wrote:
I am in the process of buying a new TV from Richer Sounds.

Their phone based customer service is awesome; I rang on branch to check
the dimensions but the queue was quite long so I rang another branch. The
guy who answered the phone nipped onto the shop floor and measured the TV
for me.

I happily placed the order on line.

A few minutes later the original store rang me back; they had noted the
unanswered call and rung to check if they could still help. You don't get
much more customer friendly than that.

Now to the web site; I tried to log on the next day but it wouldn't accept
the password I had used the previous day.

After sever attempts I used the "password reset" function (as you do).

This told me that there were 3 accounts associated with my email address
and that password reset instructions had been sent to all 3.

I dutifully used the first reset link, expecting it to be account
specific. No, it took me to a screen which asked me for my email address
(which I assume means that it hadn't linked the reset request to any
specific one of my three accounts).

I reset my password and during the process it also logged me in. So one of
my three accounts has been reset (but which one?).

I am assuming that my original problem was due to having three different
accounts with potentially three different passwords and the login process
picking the wrong one.

Anyway, I reported all this back to the help desk (who were helpful but
not really IT orientated) who in turn passed it on to their IT support.

I had an email this morning saying that IT had reset my password (well,
yes, I had already done this) and giving me the temporary five character
password. They said I should change this.

I logged in and attempted to change the password.

On the "current password" field I received the error message "Your
password must be 6-12 characters and not contain any punctuation, symbols
or spaces.".

What?

They are checking the CURRENT password for meeting the recommendations and
if it is not strong enough they won't let you change it?

I think perhaps Richer Sounds should try and provide the same quality in
their IT support as they do over the telephone and in store.

Grump.


Dave R



--
Windows 8.1 on PCSpecialist box


Richer Sounds customer service is awesome. I got into a spat with Philips in 2009 over a TV that would not show 4:3 aspect ratio correctly (cropping the ticker on CNN / Bloomberg). After three fruitless firmware upgrades Philips said it was correct operation, so I sent a photo showing their set next to an LG operating correctly cc: RS. RS then invited me to return the set for a full refund and stopped selling Philips for around two years.

One of the reasons I use RS is back in 1993 I wrote in complaining about lack of availability of advertised CD players and that I had to pay extra to buy one from Sevenoaks. Not only did Julian reply, but he enclosed a cheque for the difference.

OTOH the multiple account problem has been around for years - I had seven before I got them to prune them. It seems each time you buy anything, even a battery, it creates yet another account.

RS need a decent programmer though!
  #5  
Old September 12th 16, 05:33 PM posted to uk.tech.digital-tv
Brian Gaff
external usenet poster
 
Posts: 6,955
Default Richer sounds - curate's egg!

They are not alone in this sort of thing. I have a similar issue at the
moment with virgin media my services. Iyt wants me to log in so I do, it
then wants a four digit pin I am supposed to have but do not have..
Talking to a friend he told me that even if you get this sorted out., if
your password is not forgetable enough it then won't let you out till you
use a new one which you then have to remember and put on every device you
use on email etc. Now if my account has been hacked I could understand this
but it has not been. Paranoia reigns.
Brian

--
----- -
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please!
"David" wrote in message
...
I am in the process of buying a new TV from Richer Sounds.

Their phone based customer service is awesome; I rang on branch to check
the dimensions but the queue was quite long so I rang another branch. The
guy who answered the phone nipped onto the shop floor and measured the TV
for me.

I happily placed the order on line.

A few minutes later the original store rang me back; they had noted the
unanswered call and rung to check if they could still help. You don't get
much more customer friendly than that.

Now to the web site; I tried to log on the next day but it wouldn't accept
the password I had used the previous day.

After sever attempts I used the "password reset" function (as you do).

This told me that there were 3 accounts associated with my email address
and that password reset instructions had been sent to all 3.

I dutifully used the first reset link, expecting it to be account
specific. No, it took me to a screen which asked me for my email address
(which I assume means that it hadn't linked the reset request to any
specific one of my three accounts).

I reset my password and during the process it also logged me in. So one of
my three accounts has been reset (but which one?).

I am assuming that my original problem was due to having three different
accounts with potentially three different passwords and the login process
picking the wrong one.

Anyway, I reported all this back to the help desk (who were helpful but
not really IT orientated) who in turn passed it on to their IT support.

I had an email this morning saying that IT had reset my password (well,
yes, I had already done this) and giving me the temporary five character
password. They said I should change this.

I logged in and attempted to change the password.

On the "current password" field I received the error message "Your
password must be 6-12 characters and not contain any punctuation, symbols
or spaces.".

What?

They are checking the CURRENT password for meeting the recommendations and
if it is not strong enough they won't let you change it?

I think perhaps Richer Sounds should try and provide the same quality in
their IT support as they do over the telephone and in store.

Grump.


Dave R



--
Windows 8.1 on PCSpecialist box



  #6  
Old September 12th 16, 05:36 PM posted to uk.tech.digital-tv
Brian Gaff
external usenet poster
 
Posts: 6,955
Default Richer sounds - curate's egg!

No but its what happens when you forget you have already opened one. Us
humans are forgettfull and of course so seemingly are computers.
Come on the day when you just breathe on a sensor to be recognised. Brian

--
----- -
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please!
"Scott" wrote in message
...
On 12 Sep 2016 11:42:04 GMT, David wrote:

I am in the process of buying a new TV from Richer Sounds.

Their phone based customer service is awesome; I rang on branch to check
the dimensions but the queue was quite long so I rang another branch. The
guy who answered the phone nipped onto the shop floor and measured the TV
for me.

I happily placed the order on line.

A few minutes later the original store rang me back; they had noted the
unanswered call and rung to check if they could still help. You don't get
much more customer friendly than that.

Now to the web site; I tried to log on the next day but it wouldn't accept
the password I had used the previous day.

After sever attempts I used the "password reset" function (as you do).

This told me that there were 3 accounts associated with my email address
and that password reset instructions had been sent to all 3.

I dutifully used the first reset link, expecting it to be account
specific. No, it took me to a screen which asked me for my email address
(which I assume means that it hadn't linked the reset request to any
specific one of my three accounts).

I reset my password and during the process it also logged me in. So one of
my three accounts has been reset (but which one?).

I am assuming that my original problem was due to having three different
accounts with potentially three different passwords and the login process
picking the wrong one.

Anyway, I reported all this back to the help desk (who were helpful but
not really IT orientated) who in turn passed it on to their IT support.

I had an email this morning saying that IT had reset my password (well,
yes, I had already done this) and giving me the temporary five character
password. They said I should change this.

I logged in and attempted to change the password.

On the "current password" field I received the error message "Your
password must be 6-12 characters and not contain any punctuation, symbols
or spaces.".

What?

They are checking the CURRENT password for meeting the recommendations and
if it is not strong enough they won't let you change it?

I think perhaps Richer Sounds should try and provide the same quality in
their IT support as they do over the telephone and in store.

Grump.

What is the point of opening three different accounts with the same
organisation? Is it some form of card fraud?



  #7  
Old September 12th 16, 05:42 PM posted to uk.tech.digital-tv
R. Mark Clayton[_2_]
external usenet poster
 
Posts: 542
Default Richer sounds - curate's egg!

On Monday, 12 September 2016 17:36:16 UTC+1, Brian Gaff wrote:
No but its what happens when you forget you have already opened one. Us
humans are forgettfull and of course so seemingly are computers.
Come on the day when you just breathe on a sensor to be recognised. Brian


I have got one of these - I breath on her and she says - "you've been to the pub again!".
  #8  
Old September 12th 16, 06:17 PM posted to uk.tech.digital-tv
Woody[_5_]
external usenet poster
 
Posts: 1,799
Default Richer sounds - curate's egg!

Top post for Brian:
The main problem with VM is that they will only permit letters and
numbers in passwords - they will not allow other characters commonly
used in passwords such a !, #, @ and ~. It can make finding a new but
easily remembered password a real pain.


--
Woody

harrogate3 at ntlworld dot com


"Brian Gaff" wrote in message
...
They are not alone in this sort of thing. I have a similar issue at
the moment with virgin media my services. Iyt wants me to log in so
I do, it then wants a four digit pin I am supposed to have but do
not have..
Talking to a friend he told me that even if you get this sorted
out., if your password is not forgetable enough it then won't let
you out till you use a new one which you then have to remember and
put on every device you use on email etc. Now if my account has been
hacked I could understand this but it has not been. Paranoia reigns.
Brian

--
----- -
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please!
"David" wrote in message
...
I am in the process of buying a new TV from Richer Sounds.

Their phone based customer service is awesome; I rang on branch to
check
the dimensions but the queue was quite long so I rang another
branch. The
guy who answered the phone nipped onto the shop floor and measured
the TV
for me.

I happily placed the order on line.

A few minutes later the original store rang me back; they had noted
the
unanswered call and rung to check if they could still help. You
don't get
much more customer friendly than that.

Now to the web site; I tried to log on the next day but it wouldn't
accept
the password I had used the previous day.

After sever attempts I used the "password reset" function (as you
do).

This told me that there were 3 accounts associated with my email
address
and that password reset instructions had been sent to all 3.

I dutifully used the first reset link, expecting it to be account
specific. No, it took me to a screen which asked me for my email
address
(which I assume means that it hadn't linked the reset request to
any
specific one of my three accounts).

I reset my password and during the process it also logged me in. So
one of
my three accounts has been reset (but which one?).

I am assuming that my original problem was due to having three
different
accounts with potentially three different passwords and the login
process
picking the wrong one.

Anyway, I reported all this back to the help desk (who were helpful
but
not really IT orientated) who in turn passed it on to their IT
support.

I had an email this morning saying that IT had reset my password
(well,
yes, I had already done this) and giving me the temporary five
character
password. They said I should change this.

I logged in and attempted to change the password.

On the "current password" field I received the error message "Your
password must be 6-12 characters and not contain any punctuation,
symbols
or spaces.".

What?

They are checking the CURRENT password for meeting the
recommendations and
if it is not strong enough they won't let you change it?

I think perhaps Richer Sounds should try and provide the same
quality in
their IT support as they do over the telephone and in store.

Grump.


Dave R



--
Windows 8.1 on PCSpecialist box





  #9  
Old September 12th 16, 08:28 PM posted to uk.tech.digital-tv
David[_13_]
external usenet poster
 
Posts: 86
Default Richer sounds - curate's egg!

On Mon, 12 Sep 2016 09:11:42 -0700, R. Mark Clayton wrote:

On Monday, 12 September 2016 12:42:06 UTC+1, David wrote:
I am in the process of buying a new TV from Richer Sounds.

Their phone based customer service is awesome; I rang on branch to
check the dimensions but the queue was quite long so I rang another
branch. The guy who answered the phone nipped onto the shop floor and
measured the TV for me.

I happily placed the order on line.

A few minutes later the original store rang me back; they had noted the
unanswered call and rung to check if they could still help. You don't
get much more customer friendly than that.

Now to the web site; I tried to log on the next day but it wouldn't
accept the password I had used the previous day.

After sever attempts I used the "password reset" function (as you do).

This told me that there were 3 accounts associated with my email
address and that password reset instructions had been sent to all 3.

I dutifully used the first reset link, expecting it to be account
specific. No, it took me to a screen which asked me for my email
address (which I assume means that it hadn't linked the reset request
to any specific one of my three accounts).

I reset my password and during the process it also logged me in. So one
of my three accounts has been reset (but which one?).

I am assuming that my original problem was due to having three
different accounts with potentially three different passwords and the
login process picking the wrong one.

Anyway, I reported all this back to the help desk (who were helpful but
not really IT orientated) who in turn passed it on to their IT support.

I had an email this morning saying that IT had reset my password (well,
yes, I had already done this) and giving me the temporary five
character password. They said I should change this.

I logged in and attempted to change the password.

On the "current password" field I received the error message "Your
password must be 6-12 characters and not contain any punctuation,
symbols or spaces.".

What?

They are checking the CURRENT password for meeting the recommendations
and if it is not strong enough they won't let you change it?

I think perhaps Richer Sounds should try and provide the same quality
in their IT support as they do over the telephone and in store.

snip

OTOH the multiple account problem has been around for years - I had
seven before I got them to prune them. It seems each time you buy
anything, even a battery, it creates yet another account.

RS need a decent programmer though!


Perhaps someone to test the systems as well?

I think I have fewer accounts because I received two emails today each
saying my account had been modified.

I will wait a bit then try the reset request again and see how many
accounts that it reports. I could do the password reset thing but I am
expecting their IT support to reset my password to something I can reset.

The good news is the TV should turn up tomorrow.

Cheers

Dave R



--
Windows 8.1 on PCSpecialist box
  #10  
Old September 12th 16, 08:29 PM posted to uk.tech.digital-tv
David[_13_]
external usenet poster
 
Posts: 86
Default Richer sounds - curate's egg!

On Mon, 12 Sep 2016 13:01:19 +0100, Scott wrote:

On 12 Sep 2016 11:42:04 GMT, David wrote:

I am in the process of buying a new TV from Richer Sounds.

Their phone based customer service is awesome; I rang on branch to check
the dimensions but the queue was quite long so I rang another branch.
The guy who answered the phone nipped onto the shop floor and measured
the TV for me.

I happily placed the order on line.

A few minutes later the original store rang me back; they had noted the
unanswered call and rung to check if they could still help. You don't
get much more customer friendly than that.

Now to the web site; I tried to log on the next day but it wouldn't
accept the password I had used the previous day.

After sever attempts I used the "password reset" function (as you do).

This told me that there were 3 accounts associated with my email address
and that password reset instructions had been sent to all 3.

I dutifully used the first reset link, expecting it to be account
specific. No, it took me to a screen which asked me for my email address
(which I assume means that it hadn't linked the reset request to any
specific one of my three accounts).

I reset my password and during the process it also logged me in. So one
of my three accounts has been reset (but which one?).

I am assuming that my original problem was due to having three different
accounts with potentially three different passwords and the login
process picking the wrong one.

Anyway, I reported all this back to the help desk (who were helpful but
not really IT orientated) who in turn passed it on to their IT support.

I had an email this morning saying that IT had reset my password (well,
yes, I had already done this) and giving me the temporary five character
password. They said I should change this.

I logged in and attempted to change the password.

On the "current password" field I received the error message "Your
password must be 6-12 characters and not contain any punctuation,
symbols or spaces.".

What?

They are checking the CURRENT password for meeting the recommendations
and if it is not strong enough they won't let you change it?

I think perhaps Richer Sounds should try and provide the same quality in
their IT support as they do over the telephone and in store.

Grump.

What is the point of opening three different accounts with the same
organisation? Is it some form of card fraud?


Dumb bunny.

No doubt deliberately so.


--
Windows 8.1 on PCSpecialist box
 




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