In the recent debates about the 9200 software problems, there was some
comment about how long a company is required (or should be required) to
provide support for a product.

Some people argued that the 9200 is so old we should be grateful for the
most recent fix, as most other companies wouldn't have bothered.

Well, Humax seem to be making a rod for their own backs as they are STILL
selling the 9200:

http://humaxdirect.co.uk/product.asp?ProdRef=10065

I realise these are reconditioned, but I believe consumer protection laws
would apply equally. More importantly, to those people who buy one today,
it will - as far as they are concerned - be a current model and they will
definitely expect support on their new PVR for at least a few years.

Clearly Humax aren't that interested in bringing the 9200 to "end-of-life"
status yet, because each of these special offers resets the "product
lifespan" clock.

Actually, for £105 they are damn good value.

SteveT

"Steve Thackery" wrote in message
...
In the recent debates about the 9200 software problems, there was some
comment about how long a company is required (or should be required) to
provide support for a product.

Some people argued that the 9200 is so old we should be grateful for the
most recent fix, as most other companies wouldn't have bothered.

Well, Humax seem to be making a rod for their own backs as they are STILL
selling the 9200:

http://humaxdirect.co.uk/product.asp?ProdRef=10065

I realise these are reconditioned, but I believe consumer protection laws
would apply equally. More importantly, to those people who buy one today,
it will - as far as they are concerned - be a current model and they will
definitely expect support on their new PVR for at least a few years.

Clearly Humax aren't that interested in bringing the 9200 to "end-of-life"
status yet, because each of these special offers resets the "product
lifespan" clock.

Actually, for £105 they are damn good value.

SteveT

I'm fairly new to PVR's (about 6 months) and I was one of the people who
bought a recon 9200, I went for this model as it had an RF modulator as I
still have an older CRT with a single scart which is used for DVD player and
from my point of view i'd expect some decent cover/support, i was beginning
to wonder if they would ever give me the software update but it's nice to
see they have done something and it seems to be working fine now.

Never knew how i lived without a PVR to be honest, all those fooking tapes,
phew!!!!!





__________ Information from ESET Smart Security, version of virus signature database 5206 (20100618) __________

The message was checked by ESET Smart Security.

http://www.eset.com

On 18 June, 14:09, "Jim" wrote:
"Steve Thackery" wrote in message

...

In the recent debates about the 9200 software problems, there was some
comment about how long a company is required (or should be required) to
provide support for a product.

Some people argued that the 9200 is so old we should be grateful for the
most recent fix, as most other companies wouldn't have bothered.

Well, Humax seem to be making a rod for their own backs as they are STILL
selling the 9200:

http://humaxdirect.co.uk/product.asp?ProdRef=10065

I realise these are reconditioned, but I believe consumer protection laws
would apply equally. *More importantly, to those people who buy one today,
it will - as far as they are concerned - be a current model and they will
definitely expect support on their new PVR for at least a few years.

Clearly Humax aren't that interested in bringing the 9200 to "end-of-life"
status yet, because each of these special offers resets the "product
lifespan" clock.

Actually, for 105 they are damn good value.

SteveT

I'm fairly new to PVR's (about 6 months) and I was one of the people who
bought a recon 9200, I went for this model as it had an RF modulator as I
still have an older CRT with a single scart which is used for DVD player and
from my point of view i'd expect some decent cover/support, i was beginning
to wonder if they would ever give me the software update but it's nice to
see they have done something and it seems to be working fine now.

Never knew how i lived without a PVR to be honest, all those fooking tapes,
phew!!!!!

__________ Information from ESET Smart Security, version of virus signature database 5206 (20100618) __________

The message was checked by ESET Smart Security.

http://www.eset.com

It's got to be worth you getting a SCART switch so that you can make
use of the RGB output of the Humax. I'm sure you will see a big
difference in picture quality over the RF.

"Brian Gregory [UK]" wrote in message
...

You may be right but several simpler Freeview boxes I've tried that on
only pass the composite video through.

But isn't that still better than using the RF modulator?

SteveT

"Steve Thackery" wrote in message
...

"Brian Gregory [UK]" wrote in message
...

You may be right but several simpler Freeview boxes I've tried that on
only pass the composite video through.

But isn't that still better than using the RF modulator?

Yes, especially if you have trouble finding a totally clear channel to put
the modulator on.

--

Brian Gregory. (In the UK)

To email me remove the letter vee.

"Steve Thackery" wrote in message
...
In the recent debates about the 9200 software problems, there was some
comment about how long a company is required (or should be required) to
provide support for a product.

Some people argued that the 9200 is so old we should be grateful for the
most recent fix, as most other companies wouldn't have bothered.

Well, Humax seem to be making a rod for their own backs as they are STILL
selling the 9200:

http://humaxdirect.co.uk/product.asp?ProdRef=10065

I realise these are reconditioned, but I believe consumer protection laws
would apply equally. More importantly, to those people who buy one today,
it will - as far as they are concerned - be a current model and they will
definitely expect support on their new PVR for at least a few years.

Clearly Humax aren't that interested in bringing the 9200 to "end-of-life"
status yet, because each of these special offers resets the "product
lifespan" clock.

Actually, for £105 they are damn good value.


Is there any legal requirement in UK law for a manufacturer to provide parts
for a product over a specific period of time?
i.e. suppose I sold an item and said at the beginning of a five year
production run, that I would guarantee spares for five years, would that
also have to apply to stuff at the very end of production five years later,
if so wouldn't that mean that I would be obligated to provide spares for a
total of 10 years on a five year manufacturing run?

The

"Ivan" wrote in message ...


Is there any legal requirement in UK law for a manufacturer to provide parts
for a product over a specific period of time?


Or any time at all? I've no idea, I'm afraid. But from a MARKETING and
brand image point of view, it would seem sensible to support the product for
some time after production has ceased.

As I say, people who buy the 9200T today will definitely consider it to be a
"current" product. After all, Humax are selling them directly.

SteveT