I've bought this TV several weeks ago from Laskys and ever since when
switched off the power light comes on randomly, sometimes for a few
hours, sometimes for a few days. I've had the techs guys (from Comet)
out twice and it's clear that they don't know what is wrong - they've
both done a factory reset and switched off the auto-update feature
(which I've already done). I've also phoned Samsung tech support and
they say that this should not happen but they couldn't say any more
without seeing it. My question is this: The TV works fine otherwise, so
is there any point in asking for a refund/replacement?

--
Lew

Well that depends on whether you feel it might be dangerous. Presumably if
its off at the wall socket then its off.

I think I'd press for at least a swap for another sample, and if that is
the same, then I guess this is how it is for that model, despite what
Samsung may say.

Brian

--
Brian Gaff....Note, this account does not accept Bcc: email.
graphics are great, but the blind can't hear them
Email:
__________________________________________________ __________________________________________________ __________


"Lew" wrote in message
...
I've bought this TV several weeks ago from Laskys and ever since when
switched off the power light comes on randomly, sometimes for a few hours,
sometimes for a few days. I've had the techs guys (from Comet) out twice
and it's clear that they don't know what is wrong - they've both done a
factory reset and switched off the auto-update feature (which I've already
done). I've also phoned Samsung tech support and they say that this should
not happen but they couldn't say any more without seeing it. My question
is this: The TV works fine otherwise, so is there any point in asking for
a refund/replacement?

--
Lew

Do you mean just the power light or does the tv come on fully ?

With many Samsungs the power light can be set up in the menus to be
off all the time, on all the time, on when the tv is on or on when its
in standby or some very similar combination. I know you say it comes
on at random but you may be able to alter the effect by changing those
settings.

Out of interest, and something which may affect someone here, the
current range of smaller Toshibas can have a fault which makes them
come on at random from standby. It is not directly solvable but Tosh
will swap the set if it is still under guarantee.

On 29/01/2010 22:37, widgitt wrote:

Do you mean just the power light or does the tv come on fully ?

Just the power light.

With many Samsungs the power light can be set up in the menus to be
off all the time, on all the time, on when the tv is on or on when its
in standby or some very similar combination. I know you say it comes
on at random but you may be able to alter the effect by changing those
settings.

No such setting on this Samsung.

--
Lew

No such setting on this Samsung.

Haven't got any more bright ideas then so cant enlighten you any
further!
Sorry.

Black tape could be worth a try.