Bob Lucas wrote:



"MC" wrote in message
.. .
Bob Lucas wrote:


If Sky don't receive a scheduled callback, they will try again.
However, if one of your boxes fails to respond repeatedly, Sky
will send you a warning letter.

I have Sky HD in lounge Sky + in bedroom on multiroom. The HD box
has never been connected (18 months) to the phone line since I
discovered that it was interfering with incoming calls. If the
phone line was plugged in, anyone ringing me got an engaged tone
(weird but true). The Sky+ box is plugged into the the phone
socket in the bedroom. Even though the HD box is not plugged into
the phone line I have never had a letter from Sky.

MC


That is interesting - and raises two important issues.

1. You obviously have a defective Sky HD box. If it was still
under warranty when you discovered that the integral modem interfered
with incoming calls, why didn't you demand a service call from Sky?

It happend on the original Amstrad ( which broke after 9 months) and
the current Samsung (which replaced the Amstrad).

Incidentally, those symptoms might also have been caused by an
incorrectly wired telephone socket - or by a defective modem lead.

Three different leads. The first cobbled together by installer, The
other two supplied by me (one ready made and one I cobbled together).
The telephone socket works fine and has done for the 17 years I have
been here. In fact it was checked as in perfect working order soon
after the problems started with the HD box when my internet/phone
supplier came round for a totally unrelated service call.

I think it may be some kind of incompatiblity with my panasonic phones.
However, that really is not my problem. I had them before my HD box
and it is up to Sky to make sure their equipment fits in with mine.

MC