"MC" wrote in message
.. .
Bob Lucas wrote:


If Sky don't receive a scheduled callback, they will try
again.
However, if one of your boxes fails to respond repeatedly, Sky
will
send you a warning letter.

I have Sky HD in lounge Sky + in bedroom on multiroom. The HD
box has
never been connected (18 months) to the phone line since I
discovered
that it was interfering with incoming calls. If the phone line
was
plugged in, anyone ringing me got an engaged tone (weird but
true).
The Sky+ box is plugged into the the phone socket in the
bedroom. Even
though the HD box is not plugged into the phone line I have
never had a
letter from Sky.

MC


That is interesting - and raises two important issues.

1. You obviously have a defective Sky HD box. If it was still
under warranty when you discovered that the integral modem
interfered with incoming calls, why didn't you demand a service
call from Sky? Incidentally, those symptoms might also have been
caused by an incorrectly wired telephone socket - or by a
defective modem lead.

2. Maybe Sky have discontinued the automatic callback feature
for multiroom subscriptions. That would be very good news for
multiroom subscribers who have a second home. Unfortunately, we
have no way of confirming whether their procedures have changed.